Deposit and Payment

We reserve the right to ask for a 50% deposit before customisation is started. Payment in full is expected when the order is complete and before we release the order for shipping. We ask that payment is done by BACS, by calling us up with your card details, or that you follow the SAGE PAY NOW button on the invoice. If a completed order is not paid for within 10 business days an additional financing charge mayapply.

Turnaround Time

Typical turnaround time is approximately 10 working days from the time that artwork proof is approved via email. Express charges may apply for orders needed sooner than our typical turnaround.

Deadlines

We will always do our best to meet your deadlines. Please discuss this with us when you place your order.

Rush Orders

We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. We reserve the right to charge a 20% rush fee for these orders.  If an order is being shipped, then the express charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Ark Trading.

Out of Stocks

It is unfortunate, but sometimes our suppliers will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other suppliers, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the supplier says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.

Quotations

Estimates expire in 30 days.Quotations are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.

Art and Preparatory Materials

Print ready artwork will not incur any additional fees. If further art work is necessary, art time will be billed to redraw at £25 per hour's work.

We will provide one mock up on our own template in PDF format free of charge for every order.  Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail. Ark Trading will not be held responsible for any misspellings, grammatical errors, or any other design flaw.

Graphic Design Services

Here at Ark Trading, we recommend customers come with their own artwork.

Before beginning any graphic design work, the client and the designer will clearly lay out exactly what work is to be done, and how the end product will look. Please note that there is a great deal of “behind the scenes” graphic design work that is time consuming but may not be evident until the final product is printed, such as color separations, and redrawing certain elements to make them print ready at high resolutions, and these are considered when the designer gives an estimate for how long a project will take.

Once the estimate for graphic design work has been approved by the client, and terms agreed upon, the designer will begin working. The graphic design department can only do the work that you ask for, so please be explicit about the end product you have in mind, and when presented with works in progress, please state clearly what you like, and what needs to be changed (and how). With each project, the client will be allowed two revisions (minor quick fixes, such as “move this text slightly” may not count towards these, at the designer’s discretion).

Best Print Method

We will always choose what we think is the best print method for your job unless you specify otherwise.

Garment Selection and Subjectivity

For custom orders we purchase and supply the garments. We expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose.

Manufacturer Defects

Ark Trading is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

Mistakes and Misprints

In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments.

Shipping

Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.

Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.

We do ship internationally to some countries. If you need an order shipped outside of the United Kingdom, then we would encourage you to contact us to make sure we service that country.

Split Shipping

We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.

Receiving your Order

We encourage you to check the quantities and quality of the garments you receive from us immediately. Ark Trading cannot be held accountable for defects or problems with your order unless contacted within 5 days of delivery.

Order Cancellation

In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? etc.) and may be subject to penalties and/or restocking charges.

User Subjectivity

Ark Trading stands behind the quality of our printing/embroidery. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order),  We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.

Terms and prices are subject to change without notice.